Revenue Manager - Middle East & Africa

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OPERATIONS

PRICING STRATEGY

Support the implementation of the pricing strategy through all systems and channels.
Managing Duetto RMS on a daily basis by creating the pricing rules necessary to implement the hotel's strategy, also audits the accuracy of the data shown in the tool.
Ensure adequate inventory management of the hotels in the portfolio by ensuring that the inventory available for sale reflects the reality of the hotel, using the overbooking strategy when necessary.
Ensures that all hotels appear correctly in the different distribution channels, showing the parity and the desired positioning (or lack of parity), reporting to the sales team any possible errors in content or possible improvements in the content.
Lead channel management. Ensure that the pricing strategy defined by market segment is correctly implemented on each platform.
Set up and follow up on daily overbooking decisions.
Coordinate the uploading of participation defined for promotions and campaigns. Audit that this load is shown as agreed in all distribution channels.
Responsible for finding events at the destination that may influence demand, establishing together with event calendar together with the sales team.
Verify that the daily rate is correctly positioned taking into account competitors, the daily pick up and the hotel's goals.
Review and analyse the pricing strategy of the hotels in the compset and other relevant structures according to the different conditions (board, number of people, type of rate...).
Interact with the G&E department to ensure that the Pricing guidelines and the strategy decided by revenue management are followed.

FORECASTING AND BUDGET

Introduce the weekly forecast appropriately within the necessary deadlines and on the internal platforms defined by MHI (DUETTO; IBR...).
Assist as necessary in the creation of "what if" scenarios and group relocation analysis.
Responsible for entering the annual budget into the system, ensuring the accuracy of the data entered, within the established deadlines.
Responsible for opening, managing and following up on requests in the Jira tool as well as all tickets related to RM.

MARKET PENETRATION

Monitor the hotel's market penetration on a daily basis, as well as other relevant ratios.
Closely monitor the pricing behaviour of the hotels in the compset using the rate shopping tools at their disposal, identifying practical opportunities.

REPORTING AND DATA ACCURACY

Responsible for the generation and updating of both regular and Ad-hoc reports for potential meetings and analysis.
Ensure the absolute accuracy of the data entered in the PMS as well as in the internal tools available to them (DUETTO, Melodia...) as well as in the MHI reports.
Generate the necessary alerts that report potential data integrity problems and reports immediately.

DIRECT CHANNEL MANAGEMENT AND PROFITABILITY

Prioritise direct channel sales over third parties, especially during times of high demand.
Use the tools at their disposal to disintermediate OTAs and other commissioned channels (LX, MR discount, MR programs...).

Customer Experience

Be knowledgeable of the Brand philosophy and comply with the standards, operational and identity manuals that apply to their department.
Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations.
Deal with customer incidents, communicating the actions taken to the person in charge. Escalate the incident to the person in charge if a solution cannot be found.
Be knowledgeable of the Voice of the Customer goals and to execute the necessary actions to achieve them.
Support their manager with the Sensory Architecture established for their areas.
Be knowledgeable and promote the hotel’s services and facilities as well as the entertainment programme, experiences and events.

HEALTH & SAFETY// HEALTHY WORKPLACE

Be knowledgeable of the hotel’s evacuation plan.
Be knowledgeable of the personal protective equipment and use it correctly.
Be knowledgeable of the methods, work procedures and risks inherent to their activity.
Assume the responsibilities assigned in the Occupational Health and Safety Management System Manual.

Requirements

EDUCATION AND TRAINING

Degree or equivalent in business studies or hotel management.

Revenue Management training will be valued positively

LANGUAGES

Local language (depending on the geographical location of the property) and advanced English.

SPECIFIC KNOWLEDGE

Knowledge and experience in pricing concepts, performance management optimisation, electronic distribution channels and commercial sales strategies.
Proficiency in Office package: Excel, dynamic tables, Pivot, PowerPoint, Word.
Knowledge of SAP; Opera valuable.
Knowledge of hotel operations.
Demonstrate analytical and numerical skills.
Ability to make decisions in the absence of the Manager and to lead and guide the team, if any, in the absence of the Manager.
Ability to work under pressure while always paying attention to detail.
Leadership, proactivity, and initiative.

EXPERIENCE

1 year experience as revenue management executive.

En Meliá todos somos VIP

En Meliá Hotels International apostamos por la igualdad de oportunidades entre mujeres y hombres en el ámbito laboral, contando con el compromiso de la dirección y con los principios contenidos e